Support

Email support

Contact liquidvinylapp@icloud.com. Include your Liquid Vinyl version and build from the About window, your macOS version, what happened and the steps to reproduce it. Review any attachments before sharing.

Music folders

Choose a folder in the app to give it access to your music. If you move the folder or reconnect a drive, select the new location or grant access again if prompted. Removing a folder from the library removes its source registration and does not delete the original music files.

Playback diagnostics

Choose 问题诊断… in the Help menu to check playback status. If support asks for a log, use the option to open the log folder and share only the files you choose.

Purchases and subscriptions

In the App Store edition, choose Purchases & Access in the Liquid Vinyl menu to restore purchases or open subscription management. Use the Apple Account that made the purchase. To change or cancel a subscription, follow Apple’s subscription instructions. For eligible App Store refunds, use Apple’s Report a Problem page.